Client Testimonials

It is a rare event that one IT Service Provider would provide an endorsement for another competing IT Service Provider.

This is an instance where the endorsement is warranted. John Patterson and his team at Pathfinder Technical Services have assisted my company for many years when we have clients that have needed crisis responses or needed additional help or expertise that was out of our discipline. . John and his team are responsive, competent, detailed, and diligent. They communicate with clients in a straightforward non techy speak manner. You will get straight talk. When my IT company needs to plus up our forces we call John.

For nearly a decade, Pathfinder Technical Services has been an essential partner in our business growth and success. They’ve provided superb on-site and remote support, and when the time came to expand, seamlessly transitioned us to a cloud-hosted environment.

When we were hacked and faced a $100,000 ransom demand to regain access to our server, their team stepped in, shut down the attack, and restored our system without us having to pay a single penny. Their expertise, professionalism, and personal dedication make them not just a trusted advisor, but a true friend to our business. I wholeheartedly recommend their services.

Working with Pathfinder Technical Services was an excellent experience. They did a fantastic job helping us set up our new office, configuring our workstations, and implementing email solutions tailored to our needs.

Their expertise and professionalism made the entire process seamless, allowing us to focus on running our business. I would highly recommend them to anyone looking for reliable, efficient IT support.

Pathfinder Technical Services has been an invaluable partner to our business over the years. They’ve developed custom applications that streamline our operations, completely rebuilt our network infrastructure from the ground up, and provided years of reliable IT managed services. Beyond their technical expertise, their professionalism and personal touch set them apart as a trusted advisor we can always count on. I couldn’t recommend them more highly.

Pathfinder Technical Services has been more than just an IT Provider- they’ve been a true partner in our success.

Over the years, they have provided rock-solid IT-managed services that keep everything running smoothly, built and implemented our client-facing Customer Portal and our Purchase Order Management System, re-engineered our Corporate IT framework for speed and security and re-built our website. We especially appreciate the weekly reports and dashboard showing the company’s IT activity for the prior week.

But what really makes them stand out isn’t just their technical expertise- it’s their unwavering commitment to our success.

Their professionalism, responsiveness, and personal touch make them feel like an extension of our own team.

We know we can always count on them, and I can’t recommend them highly enough!

When our on-site IT department was downsized, we faced the daunting challenge of transitioning to an external support model with minimal documentation in an extremely complex environment. At Houston Cardiovascular Associates, where some of the top cardiovascular and thoracic physicians rely on seamless, moment-to-moment system reliability—spanning patient record management, imaging, billing, and more—any disruption could have had serious consequences.

Pathfinder Technical Services stepped in as part of the transitional team and exceeded every expectation. Despite limited documentation, they were able to reverse-engineer our entire network and software infrastructure. Not only did they swiftly take over daily operations, but they also identified and implemented numerous improvements to enhance efficiency and reliability.

Their professionalism, deep technical knowledge, and proactive approach made all the difference during a critical period. I cannot imagine how this transition would have unfolded without their expertise. We recommend Pathfinder without hesitation and with the highest level of confidence.